Patient Administrative Specialist
Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry.
Wilshire will take the time to get know you and your employment history.
We will then place you in a role that will lead to a path of career success.
Patient Administrative Specialist About The Wilshire Group The Wilshire Group is a boutique consulting firm in Los Angeles, California.
Our firm focuses on revenue cycle optimization as well as bringing a strong leadership team as the voice between operations and IT.
Our team has worked with over 100 healthcare systems across the US.
Our Values To be professional To be efficient To be flexible This is a contract position for (6) months.
This position is $20.
00-$25.
00 per hour.
This position is an onsite position located in Redwood City, CA.
JOB DESCRIPTION The essential functions listed are typical examples of work performed by positions in this job classification.
They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Employees may also perform other duties as assigned.
Contractors must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient's rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.
Provide doctor-patient support using reference documents and tools.
Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
Meet/Exceed organizational and department service standards.
Answers non-clinical CRMs, escalating where appropriate.
Answers non-clinical patient messages, escalating where appropriate.
Managing and distributing faxes, mail, and filing of clinic-specific documentation.
Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.
Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments.
Assists patients and physicians in scheduling ancillary tests before and after clinic visits.
Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.
Ensures that all scheduled patients are eligible for services requested and /or determines patient eligibility.
Informs patient's authorization and collects payment for new and returning patients, using the scheduling system.
Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
MINIMUM QUALIFICATIONS Education Qualifications High School Diploma/GED Licenses and Certifications Experience 1
years' experience working in healthcare setting (i.
e.
hospital, medical / dental office, nursing facilities etc.
) OR 2
years' experience working in customer service within a nonhealthcare industry (hospitality, public relations, banking, concierge services, etc.
) KNOWLEDGE/SKILLS & ABILITIES Basic PC Skills (Windows, Excel, and Word) Good communication, customer service, interpersonal skills and cross cultural competency.
Working knowledge of EPIC or other patient database Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment and stressful interactions Ability to plan, prioritize, and organize work independently with attention to detail and deadlines scheduling and ITA scheduling.
Join an award-winning company.
Great Recruiters Certified 2023 2022 Consulting Women's Magazine Lifetime Achievement Award-Winning Employee-Gretchen Case, Managing Partner Know your rights.
EEOC - Know Your Rights Wilshire is honored that you have taken the time to review/apply to our open position.
We will now take the time to review your experience and be in touch with you soon.
Recommended Skills Attention To Detail Clinical Works Customer Service Databases Editing Emergency Management Estimated Salary: $20 to $28 per hour based on qualifications.
Wilshire will take the time to get know you and your employment history.
We will then place you in a role that will lead to a path of career success.
Patient Administrative Specialist About The Wilshire Group The Wilshire Group is a boutique consulting firm in Los Angeles, California.
Our firm focuses on revenue cycle optimization as well as bringing a strong leadership team as the voice between operations and IT.
Our team has worked with over 100 healthcare systems across the US.
Our Values To be professional To be efficient To be flexible This is a contract position for (6) months.
This position is $20.
00-$25.
00 per hour.
This position is an onsite position located in Redwood City, CA.
JOB DESCRIPTION The essential functions listed are typical examples of work performed by positions in this job classification.
They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Employees may also perform other duties as assigned.
Contractors must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient's rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.
Provide doctor-patient support using reference documents and tools.
Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
Meet/Exceed organizational and department service standards.
Answers non-clinical CRMs, escalating where appropriate.
Answers non-clinical patient messages, escalating where appropriate.
Managing and distributing faxes, mail, and filing of clinic-specific documentation.
Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.
Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments.
Assists patients and physicians in scheduling ancillary tests before and after clinic visits.
Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.
Ensures that all scheduled patients are eligible for services requested and /or determines patient eligibility.
Informs patient's authorization and collects payment for new and returning patients, using the scheduling system.
Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
MINIMUM QUALIFICATIONS Education Qualifications High School Diploma/GED Licenses and Certifications Experience 1
years' experience working in healthcare setting (i.
e.
hospital, medical / dental office, nursing facilities etc.
) OR 2
years' experience working in customer service within a nonhealthcare industry (hospitality, public relations, banking, concierge services, etc.
) KNOWLEDGE/SKILLS & ABILITIES Basic PC Skills (Windows, Excel, and Word) Good communication, customer service, interpersonal skills and cross cultural competency.
Working knowledge of EPIC or other patient database Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment and stressful interactions Ability to plan, prioritize, and organize work independently with attention to detail and deadlines scheduling and ITA scheduling.
Join an award-winning company.
Great Recruiters Certified 2023 2022 Consulting Women's Magazine Lifetime Achievement Award-Winning Employee-Gretchen Case, Managing Partner Know your rights.
EEOC - Know Your Rights Wilshire is honored that you have taken the time to review/apply to our open position.
We will now take the time to review your experience and be in touch with you soon.
Recommended Skills Attention To Detail Clinical Works Customer Service Databases Editing Emergency Management Estimated Salary: $20 to $28 per hour based on qualifications.
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