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Liability Claims Manager

Company Name:
Shuster Staffing, Inc.
We have an immediate need for a direct hire Liability Claims Manager to work in either Milwaukie, Oregon office or Redwood City, CA. We would expect the candidate to earn $83,500 - $103,000 per year. In addition this position has a profit sharing potential of 15% of base salary. Profit sharing is never guaranteed and is based both on company performance and individual performance.

Description:
The primary purpose of this position is to successfully manage a team of professional Liability Claims professionals to provide superb claims results for our clients.

Specific job duties and responsibilities include:
1. Develop and lead a team of liability claims specialists who have accountability for customers in multiple jurisdictions. This includes ensuring that there are performance objectives and performance metrics in place to both support and meet department goals.
2. Provide direction, leadership and training to in-house claims professionals.
3. Partners with key Claims Management to develop strategic and operational plans aimed at achieving efficiencies so that the department can meet its Critical Success Goals and the business unit can meet both growth and profitability targets.
4. Work closely with other business partners to create and implement business plans for the region which highlight marketing, loss cost and expense management.
5. Establish, refine and evolve best-in-class claim management program operating characteristics, measurement criteria, and meaningful metrics benchmarking.
6. Provide advice and oversight into claim disposition strategies.
7. Work closely with claims adjusters and outside counsel to ensure cost-effective and appropriate litigation management strategies are in place that will lead to the best overall outcome.
8. Drives continuous improvement through initiatives involving the employees, processes and technology.
9. Supports the professional claims selection process to retain claims professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.

The successful candidate will have the following qualifications:
1. Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both the company's and our customers' ability to be profitable).
2. 8 years claims experience, 5 years in a Claims Supervisory capacity.
3. Strong leadership and management skills.
4. Polished and professional written and verbal communication skills with the ability to build consensus both internally and externally. The ability to read and write English fluently is required. The ability to read and write Spanish fluently is considered a plus.
5. Strong customer service focus
6. Strong analytical and presentation skills
7. Ability to work with Business Unit leaders at strategic level
8. Strong litigation management skills.
9. Ability to travel, sometimes overnight, approximately 10% of the time. Employees are expected to have sufficient credit available to incur travel expenses (i.e. airfare, lodging. meals, rental car) for duration of the trip and be reimbursed by the company.
10. A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders.
11. Client focus - the ability to effectively determine specific client needs and to provide value added solutions.
12. Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
13. Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
14. Ability to build commitment both internally and externally. Ability to communicate corporate vision and to gain support for your views, opinions and decisions.
15. Strong focus on selection - determined to have the right people who do the best job. Has a reputation for your ability to identify, attract and hire talented people.
16. Dedicated to developing talent. Understands and is committed to developing people so that they realize their full potential.
17. A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team
18. Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for critical positions.
19. Ability to develop and communicate to claim management reports for accurate and timely reflection of support staff performance and impact on the claims department.
20. Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
21. A bachelor's degree, preferably in business administration, insurance or a related field is required.
22. Other relevant professional designation is desirable.



The successful candidate will also:
1. Measure his/her own success by performance in quickly identifying issues and bringing resolution to outstanding issues.
2. Have an aptitude for working with complex medical and legal issues, while staying focused on managing those issues to the appropriate financial outcome.
3. Have a collaborative orientation and ability to work with multiple partners (insured, claimant, doctors, and attorneys).
4. Possess a real passion for improving results through proactive claim management.

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